Frequently asked questions

These are a few of the Frequently Asked Questions many of you ask, but if you have something that isn't covered here, please contact us

When you place your order, your dispatch
email will normally show a tracking number and courier name. This can be
entered at the courier's website and will show if delivery has been attempted.
Delivery can take 3-5 working days, so please contact us if your order still
hasn't arrived after a week. Find out more at:

Yes, we have a small shop here in our Marden distillery which stocks all of our products. Feel free to come and visit us during our regular opening hours of Monday to Friday 9am to 5pm

We currently only supply to mainland UK based customers but we are always looking for ways to send to Europe and beyond. Home deliveries to the USA are not currently possible but we are looking into options. Learn more at:

2018 was our first year of exporting with
initial orders delivered to China, Germany and Switzerland. We are currently in the
process of negotiating trade deals in other territories. For export information
please contact Nick Harding on

If you cancel or cannot attend your booked experience, tickets are non-transferable and non-refundable unless at the discretion of the management. Any request for a refund or transfer must be made in writing through our contact page.

Please ensure that you're typing the code exactly as supplied. It should be 9 digits as shown on your voucher. You can redeem a voucher code before it expires and the date you attend can be after the expiry date.

There is restricted disabled access - please call us for further information before booking. Chairs are provided for all.

As we're a working distillery and due to the nature of our products, all visitors must be aged 18 or over Please bring ID if you look under 25.

We are a few minutes walk from Marden train station, at the railway bridge end of Pattenden Lane Industrial Estate, near to the small fire station. Follow the Anno sign into the Crest Engineering Industrial Estate, Unit 4, TN12 9QJ. Please don't drink and drive. Leaving cars at the venue overnight is not permitted. See our contact page for more details.

We are not currently hiring but if you would like to send us your details, we can contact you if anything suitable becomes available.


Gin at sea

The Royal British Navy was once known to provide its naval officers with a gin ration, while rank and file sailors received a rum ration instead.